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Frequently Asked Questions

Welcome to the SVSU Technology Services FAQ Page
The SVSU Technology Department offers introductory answers to frequently asked questions. Links throughout the answers will guide you to further information on our website or from other sources. These questions and answers came from individuals like you and we hope you find this information helpful. If you have more specific questions that you would like answered, please contact us.

Contents

  1. 1 My computer is asking me to change my password but it says the password doesn't meet complexity requirements. What does it need to be?
  2. 2 I have a new computer account and I reset my password but I can't login to my Google Apps account. Help!
  3. 3 I have reset my password and now I can't login to my Google Apps account. Help!
  4. 4 How do I change the voicemail greeting for my AVAYA telephone?
  5. 5 How do I change my name on my AVAYA telephone?
  6. 6 How do I change my password on my AVAYA telephone?
  7. 7 My projector keeps overheating. Is there anything I can do?
  8. 8 How can I extend the life of my projector bulb?
  9. 9 My SMARTBoard is not working right. When I touch it, it writes in the wrong place.
  10. 10 My SMARTBoard is not working. When I touch it, nothing happens.
  11. 11 My computer display is rotated 90 degrees and everything is coming up sideways - HELP!!
  12. 12 Does SVSU have an Assistive Technology website for Special Education?
  13. 13 Where are the Professional Learning courses for Staff listed?
  14. 14 How do I setup Lock Print jobs on the Ricoh copier/printer?
  15. 15 I have plugged in my headphones or speakers but I'm getting no sound.
  16. 16 How do I enable zoom on a Chromebook?
  17. 17 How do I use Microsoft Outlook email client?
  18. 18 How do I use Microsoft Outlook email?
  19. 19 My classroom has a SMARTBoard. How do I use it?
  20. 20  My computer has Windows 7. How do I use it?
  21. 21 How do I 'unjam' my Printer's Queue?
  22. 22 Did you know we have many tips and tricks for Google Docs?
  23. 23 Did you know we have several web addresses to get you directly to SVSU resources?

FAQs


My computer is asking me to change my password but it says the password doesn't meet complexity requirements. What does it need to be?

A: The new password must meet new complexity requirements. It must be at least 8 characters long and meet 3 of the following 4 rules:
  1. at least one UPPER case letter
  2. at least one LOWER case letter
  3. at least one number
  4. at least one special character (for example: !@#$%^&*()_+)

I have a new computer account and I reset my password but I can't login to my Google Apps account. Help!

A: The password requirements for Google Apps are more strict than those for your SVSU account. For Google Apps, the new password must meet the following complexity requirements. It must be at least 8 characters long and meet 3 of the following 4 rules:
  1. at least one UPPER case letter
  2. at least one LOWER case letter
  3. at least one number
  4. at least one special character (for example: !@#$%^&*()_+)

I have reset my password and now I can't login to my Google Apps account. Help!

A: The new password must meet new complexity requirements. It must be at least 8 characters long and meet 3 of the following 4 rules:
  1. at least one UPPER case letter
  2. at least one LOWER case letter
  3. at least one number
  4. at least one special character (for example: !@#$%^&*()_+)

NOTE: For your passwords to synchronize, you must change it using a Windows computer; you cannot change your password using a Chromebook and have them synchronize. As an alternative, you can change your password by connecting to https://selfservice.svsu.org, entering your username, old password, and new password (twice).

How do I change the voicemail greeting for my AVAYA telephone?

A: To change your greeting message:
  1. Log into your mailbox.
  2. Press 3 for greeting messages.
  3. Press 2 to change your greeting message and follow the instructions.

Personnel

Director of Educational Technology
Frank Barnes
802-753-5810
Central Office - 802-753-5810
Anne Hilliard
Technology Administrative Assistant
Marcia Noyes
Senior Systems Administrator
Elaine Hulett
Tech Services Coordinator

MAUHS - 802-447-7511
Chip Watson
Senior Systems Administrator
Marvin Smith
Systems Administrator
Steven DeZalia
Technician I
Lynda Haynes
Technician I

MAUMS - 802-447-7541
Chris Aiken
Senior Systems Administrator
Mike Sullivan
Technician II

Elementary Schools
Judy Bisson
Technician II - Pownal
Pattie Dewey
Technician II - Bennington Elementary
Jacob Poplaski
Technician I - Molly Stark
Christopher Roaf
Technician II - Shaftsbury
Annette Pulver-Thomas
Technician II - Early Ed, Monument & Woodford

Technology Integration Specialist
Sally Bisaccio