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Frequently Asked Questions

Welcome to the SVSU Technology Services FAQ Page

The SVSU Technology Department offers introductory answers to frequently asked questions. Links throughout the answers will guide you to further information on our website or from other sources. These questions and answers came from individuals like you and we hope you find this information helpful. If you have more specific questions that you would like answered, please contact us.


FAQs


Q: My computer is asking me to change my password but it says the password doesn't meet complexity requirements. What does it need to be?
A: The new password must meet new complexity requirements. It must be at least 8 characters long and meet 3 of the following 4 rules:
1. at least one UPPER case letter
2. at least one LOWER case letter
3. at least one number
4. at least one special character (for example: !@#$%^&*()_+)


Q: I have a new computer account and I reset my password but I can't login to my Google Apps account. Help!
A: The password requirements for Google Apps are more strict than those for your SVSU account. For Google Apps, the new password must meet the following complexity requirements. It must be at least 8 characters long and meet 3 of the following 4 rules: 
1. at least one UPPER case letter
2. at least one LOWER case letter
3. at least one number
4. at least one special character (for example: !@#$%^&*()_+)


Q: I have reset my password and now I can't login to my Google Apps account. Help!
A: The new password must meet new complexity requirements. It must be at least 8 characters long and meet 3 of the following 4 rules:
1. at least one UPPER case letter
2. at least one LOWER case letter
3. at least one number
4. at least one special character (for example: !@#$%^&*()_+)

NOTE: For your passwords to synchronize, you must change it using a Windows computer; you cannot change your password using a Chromebook and have them synchronize. As an alternative, you can change your password by connecting to https://selfservice.svsu.org, entering your username, old password, and new password (twice).


Q: How do I change the voicemail greeting for my AVAYA telephone?
A: To change your greeting message:
1. Log into your mailbox.
2. Press 3 for greeting messages.
3. Press 2 to change your greeting message and follow the instructions.


Q: How do I change my name on my AVAYA telephone?
A: To change your name on your voice mailbox:
1. Log into your mailbox.
2. Press 5 to record your name.
3. Press 5 again and follow the instructions.


Q: How do I change my password on my AVAYA telephone?
A: To change the password on your voice mailbox:
1. Log into your mailbox.
2. Press 5.
3. Press 4 to change your voicemail password and follow the directions.


Q: My projector keeps overheating. Is there anything I can do?
A: You can keep your projector from overheating by making sure your projector is not in an enclosed space. Projectors create a lot of heat on their own, so they need plenty of space around them to keep them from overheating.

You can also check the projector's air filter for excessive dust. Many projectors (Epson, NEC) have small filters that can be pulled out, cleaned off, and replaced easily. To clean the filter, try blowing on it or using canned air, or running it under water in the sink - but be sure it is 100% dry before putting it back in the projector!


Q: How can I extend the life of my projector bulb?
A: You can extend the life of your projector bulb by turning it off! If you don't plan on using it for a while, turn it off. If you want your content to stay visible for your students view, then leave it on. Once the content is no longer necessary or your class has moved onto other topics, turn it off. Be sure you don't need it right away because it will take a while to cool off before it can be turned back on. Also, see My projector keeps overheating. Is there anything I can do?


Q: My SMARTBoard is not working right. When I touch it, it writes in the wrong place.
A: Your SMARTBoard may need to be calibrated. Press both buttons on the tray until the calibration screen is displayed. Press each of the crosshairs in the center to calibrate. When the last crosshair is pressed, you will return to where you were before calibrating.


Q: My SMARTBoard is not working. When I touch it, nothing happens.
A: Check to make sure the computer is connected to the SMARTBoard using the USB cable. One way to check if the computer is connected correctly is to check the light on the lower right hand side of the SMARTBoard frame. If it's green, the USB is connected correctly. If it's red, the SMARTBoard is connected, so there is power but no input from the computer. Usually, removing the USB and reinserting it will fix the problem.
 
Q: My computer display is rotated 90 degrees and everything is coming up sideways - HELP!!
A: Pressing the CTRL+ALT+↑ (up arrow) keys should re-orient your screen to the normal display.


Q: Does SVSU have an Assistive Technology website for Special Education? 
 A: Yes, and here is the link.


Q: Where are the Professional Learning courses for Staff listed? A: All staff development courses are listed in the Professional Learning webpages. The form is also available in the curriculum department.


Q: How do I setup Lock Print jobs on the Ricoh copier/printer?
A: This is a multi-step process.
  1. To set this as your default, click your Start button > Select Printers and Faxes (or Printers & Devices or just plain Printers)
  2. Right click the Ricoh copier. and click Printing Preferences.
  3. Under the Setup tab (or Job/Log tab), click the drop down menu button (to the right of the box that shows Normal Print).
  4. Choose your Job Type
    • Normal Print prints when you click OK;
    • Hold Print prints when you go to the Ricoh copier/printer and select the print job from the Print Jobs queue;
    • Locked Print prints when you go to the Ricoh copier/printer, select the print job from the Print Jobs queue and enter your code).
  5. If you are using the Setup tab: Click the Details button under Job Type. Details allows you to set up a User ID, set a file name if you desire, and set up a password. Once you have set this up, you will not have to repeat these steps unless you forget your password.
  6. If you are using the Job/Log tab: Enter an alphanumeric User ID up to 8 characters long in the box. Enter a numeric password 4-8 digits long. Click ApplyOnce you have set this up, you will not have to repeat these steps unless you forget your password.
  7. Locked Print: enter an alphanumeric User ID up to 8 characters long. Enter a numeric password 4-8 digits long. Click OK. Click Apply again. Click Print.

Q: I have plugged in my headphones or speakers but I'm getting no sound.
A: Check the port your speakers/headphones are plugged into. The port is often color coded green or has a headphone symbol next to the port. Next, check to see if your volume has been muted or turned down low.


Q: How do I enable zoom on a Chromebook?
A. This is pretty easy.
  • Login to the Chromebook
  • Get into Settings
  • Click Show advanced settings...
  • Scroll down to Accessibility options
  • Click the checkbox for Enable screen magnifier
  • Activate by pressing CTRL+ALT+Screen Brightness keys (increasing brightness to zoom in or decreasing brightness to zoom out)

Q. How do I use Microsoft Outlook email client?
A. We have several How-To Documents for using the Microsoft Outlook EMail client. Click the links below to open or download the document for viewing.

Q. How do I use Microsoft Outlook email?
A. We have a tutorial for using the Microsoft Outlook EMail client.

The new Outlook web app which many people use for accessing their email is typically defaulted to what is called “Conversation View” where all messages with the same subject are grouped together to form a ‘conversation.’ If you would rather organize your inbox in the more traditional chronological view, you can turn off the conversation view and your inbox will reorder itself. This link goes to a nice one minute tutorial from Johnson University on how to make this change. Just insert “SVSU” where he mentions “Johnson University” and you should be good to go. Visit the link here.


Q. My classroom has a SMARTBoard. How do I use it?
A. We have a SMARTBoard quick start tutorial.

Our district has many classrooms that are equipped with a SMARTBoard. The SVSU Tech Services department now offers a short tutorial video on setting up and using the SMARTBoard. You can view the tutorial here.


Q. My computer has Windows 7. How do I use it?
A. The MAUHS Library has created several tutorials for Windows 7. Click the links below to open or download the tutorials for viewing.
Q. How do I 'unjam' my Printer's Queue?
A. If you have sent a document to your printer to print, but nothing happens, what do you do?

Most people might say ‘Click the print button again – or 5 more times!’ but this is not the answer. A better idea might be to clear the printer’s queue and try again. To do this, click on ‘Start’ -> then choose ‘Printers and Faxes’. You will see a display of any printer that has been installed on your computer. Double click the printer that you are trying to ‘un-jam’. This will bring up the printer’s queue. Within that list of jobs, right click on the upper-most job (the one that is likely ‘stuck’) and select the option to ‘Delete’. Wait a few moments and Voilà! The printer is now ready to print.


Q. Did you know we have many tips and tricks for Google Docs?
A. It's true! We have compiled a list of Tips and Tricks for using Google Docs. Click here to view it.


Q. Did you know we have several web addresses to get you directly to SVSU resources?
A. It's true! Here they are:
  • benningtonelementary.com - Bennington Elementary School website
  • bennington.apps.svsu.org - Bennington Elementary School website
  • mollystarkelementary.com - Molly Stark Elementary School website
  • mollystark.apps.svsu.org - Molly Stark Elementary School website
  • monumentelementary.com - Monument Elementary School website
  • monument.apps.svsu.org - Monument Elementary School website
  • pownalelementary.com - Pownal Elementary School website
  • pownal.apps.svsu.org - Pownal Elementary School website
  • shaftsburyelementary.com - Shaftsbury Elementary School website
  • shaftsbury.apps.svsu.org - Shaftsbury Elementary School website
  • shaftsburyeagles.org - Shaftsbury Elementary School website
  • woodfordelementary.com - Woodford Hollow Elementary School website
  • woodford.apps.svsu.org - Woodford Hollow Elementary School website
  • maumiddleschool.com - Mount Anthony Union Middle School website
  • maums.apps.svsu.org - Mount Anthony Union Middle School website
  • mauhighschool.com - Mount Anthony Union High School website
  • mauhs.apps.svsu.org - Mount Anthony Union High School website
  • www.svsu.org - SVSU website
  • svsu.apps.svsu.org - SVSU website
  • mail.svsu.org - SVSU webmail
  • svsu.mojohelpdesk.com - SVSU technology ticket system
  • docs.apps.svsu.org - SVSU Google Docs
  • selfservice.svsu.org - SVSU password changing site. Must be on SVSU network.
  • svsu.connectwithkids.com - resources for students, parents, and teachers

Personnel

Director of Educational Technology
Frank Barnes
802-753-5810

Central Office - 802-753-5810
Anne Hilliard
Technology Administrative Assistant
Marcia Noyes
Senior Systems Administrator
Elaine Hulett
Systems Administrator

MAUHS - 802-447-7511
Chip Watson
Senior Systems Administrator
Marvin Smith
Systems Administrator
Lynda Haynes
Technician II

MAUMS - 802-447-7541
Chris Aiken
Senior Systems Administrator
Mike Sullivan
Technician I

Elementary Schools
Judy Bisson
Technician I - Pownal
Pattie Dewey
Technician I - Bennington Elementary
Steven DeZalia
Technician II - Molly Stark
Jacob Poplaski
Technician II - Molly Stark, Monument, Woodford, MAUHS
Christopher Roaf
Technician I - Shaftsbury
Annette Pulver-Thomas
Technician I - Early Ed, Monument & Woodford

Technology Integration Specialists
Sally Bisaccio
K - 6
David Hansen
MAUMS